Customer Care

At Pak Form Alborz, you are not just a customer — you are a strategic partner in our journey toward quality and innovation.

We believe true support starts from the first interaction and continues well beyond product delivery. Our Customer Care team is responsive, professional, and technically trained to assist with your needs, concerns, and ideas — every step of the way.

Our Customer Care Objectives

Delivering a flawless experience from inquiry to delivery 

Providing fast, effective responses to requests, complaints, and technical consultations 

Building mutual trust through transparency and accountability 

Facilitating direct communication with design, production, and quality control teams

Pre-Sales Consultation

Before placing your order, our technical team offers professional advice on: - Selecting the most suitable blow-molded, injection-molded, or multi-layer packaging solution - Custom mold design based on your product specifications - Ensuring compatibility with materials, production volume, and final use

After-Sales Support

We stand behind the quality of our work. After your purchase, we provide: - Real-time tracking of your order until delivery - Follow-up to ensure satisfaction and collect feedback - Technical guidance on packaging, handling, or storage improvements - Direct support from our engineering team for mold or production issues

Custom Orders & Branding

Tailored solutions available upon request: - Products with custom logo or embossed branding - Unique color schemes for bottles or caps - Custom mold design for specific volumes or specialized applications

Beyond Manufacturing   ,     A Partner to Your Success

Order Tracking & Secure Delivery

Orders can be placed via phone, WhatsApp, or our online form 

Strict delivery schedules based on your timeline

Shipment via covered trucks or trailers, securely stacked on pallets

Full support in case of any delays or discrepancies

Services for Key Clients

For loyal customers and industrial partners:

Contract-based pricing and exclusive discounts

Priority in production and scheduling 

Annual supply agreements

Periodic technical performance reports on product quality

We are committed to being responsive, supportive, and reliable throughout your journey.